Terms & Conditions
Payment is accepted securely through Paypal and Credit/Debit card payments via Paypal Express or Stripe Payment Gateway. Details of all payments made in this way are handled externally by Paypal or Stripe. All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
If paying in a currency other than the one your bank account is held in the buyer may incur extra fees from the buyers bank account. These fees are the buyers responsibility and not that of the seller.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost, delayed or damaged during shipping buyer must contact seller to arrange a satisfactory resolution. Deliveries within the UK should expect to be received within 3-5 working days & deliveries Worldwide should expect to be received within 14-28 working days. Seller does not accept responsibility for delays or errors caused by the postal system & third party carriers.
Orders outside of the UK may incur import duties and customs handling fees, these fees are the responsibility of the buyer and we recommend checking what they will be before placing an order.
Buyer is entitled to return item/s for a full refund within 14 days of the purchase date. Item must be returned to us at: I Say Ding Dong Ltd, 49 Birchy Close, Shirley Solihull, West Midlands, B90 1QL, a full refund will be issued upon receipt of the returned item/s. Buyer must bear the cost of returning non faulty items.
This 14 day return policy does not apply when, a) a type of enhanced delivery is chosen by the consumer, b) the value of goods has been diminished by the consumer, or c) where items are made to the buyer's specifications or are personalised.
Before returning your item please email us with your order details at [email protected] so that we know to expect your return and can process your refund more quickly.
If you have received a faulty item or there is a problem with your order then please contact us at [email protected] so that we can deal with your problem.
Any complaints may be sent to us at [email protected] and will be dealt with as quickly as possible.
We (the seller) are not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
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These terms and conditions are subject to change.