If, for any reason, you are unhappy with your product, you have been sent an incorrect item, or there is a delay in the arrival of your item then please contact us via e-mail (at [email protected]) or via the Contact form, so that we can resolve the problem.

Refund/Return Policy

Buyer is entitled to return item/s for a full refund within 14 days of the purchase date. Item must be returned to us at: I Say Ding Dong Ltd, 49 Birchy Close, Shirley Solihull, West Midlands, B90 1QL, and a full refund will be issued upon receipt of the returned item/s. Buyer must bear the cost of returning non faulty items.
This 14 day return policy does not apply when, a) a type of enhanced delivery is chosen by the consumer, b) the value of goods has been diminished by the consumer, or c) where items are made to the buyer's specifications or are personalised.
Before returning your item please email us with your order details at [email protected] so that we know to expect your return and can process your refund more quickly.

If you have received a faulty item or there is a problem with your order then please contact us at [email protected] so that we can deal with your problem.